Thank you for visiting and shopping at ph.vigorpool.com. Vigorpool aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.  

Free Shipping Service: we offer package shipping for all products on our website with no minimum spending threshold.

Shipping Policy 

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Shipping Time

Under normal circumstances, the estimated logistics transit time will be 3-5 business days.

Shipping Method

J&T or LBC

Once the delivery has been completed by our warehouse, you will be notified by email of the logistics provider and the corresponding logistics number of your parcel. You can check your parcel information via the content of the email.

 Shipping Rates

We offer free shipping for all products on our website with no minimum spending threshold.

Customer Duties

VigorPool prices are tax inclusive, so you don't need to pay extra tax.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Damages

Customers need to check the product for damages before signing for receival. If there are any problems, please contact VigorPool and provide the corresponding certification or proof. When signing receival for products, the customer needs to check whether the product is intact and undamaged. If left unchecked, it will be deemed that the customer considers that the product is functioning and not damaged. If the product is damaged during transportation, please contact VigorPool within 48 hours. If you suspect your package is missing, please contact VigorPool by email as soon as possible. 

Return Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.